FAQs

Building managers and designated departmental contacts should submit a ServiceNow support ticket. Our team will assess your needs, collaborate with contractors, and assist with installation.

Note: Departments may be financially responsible for the costs associated with the installation of readers in spaces controlled by their area.

A Credential is the GT identification mechanism used to gain entry or access to a GT building or secure area. Examples include keys, key cards, badges, mobile credentials, PINs, passwords, biometric data, and electronic access cards.

• Check your credential for damage. If damaged, contact the BuzzCard Office for a replacement credential (replacement fees may apply).
• If you believe you should have access, submit a ServiceNow ticket to verify your access permissions.
• Report visible issues with doors or credential readers (e.g., flashing red lights, hardware damage) via ServiceNow.

ServiceNow is the preferred and primary method of communicating with the Access Control Team.

Please follow the instructions found on the BuzzCard Website.

Please submit a ticket via ServiceNow. Currently, we do not have a designated ticket type for this request. Please use the Access Request ticket type and enter the details of your request in the “Additional Information” field.

Please submit a ticket via ServiceNow. Currently, we do not have a designated ticket type for this request. Please use the Access Request ticket type and enter the details of your request in the “Additional Information” field.

Please submit a ticket via ServiceNow and attach an Excel spreadsheet (containing GTIDs) to the ticket.

A Credential is the GT identification mechanism used to gain entry or access to a GT building or secure area. Examples include keys, key cards, badges, mobile credentials, PINs, passwords, biometric data, and electronic access cards.

In general, requests for history reports that show access transactions for individual users must be time-bound and for a specific purpose. These requests must come from, or be approved by, one of the following entities based on the reason for the request:

· Human Resources: employee or employment matters
· Internal Audit or GT Legal: legal, compliance, and ethics related requests
· GTPD: criminal or potential criminal matters
· Office of the Dean of Students: student conduct related requests

Access history reports cannot be delivered on a regular or perpetual basis (e.g. weekly), unless approved by one of the entities above AND the Director of Credentialing and Access Control.

To request a history report, begin the process by submitting a ServiceNow ticket with details (dates, GTID(s), location(s), etc.) in the “Additional Information” field. A team member will assist you in getting the appropriate approvals.

To request an access package audit, review, or adjustment, begin the process by submitting a ServiceNow ticket with the details of your request in the “Additional Information” field.

Requests must be submitted by Building Managers or designated departmental contacts.